In addition to our consulting services, CloudBearing provides around the clock management and support of your end users and IT investments.
Our support services include:
100% Satisfaction Guarantee
There are several metrics that an IT company can base its service level agreement on for its customers. We believe that only one metric really matters, your satisfaction. We survey every support request we perform, if for any reason you are unsatisfied with our service we will credit the time back to you and resolve the issue for free. We are so proud of client satisfaction rating that we provide our real time customer satisfaction rating on our home page.
24/7 Rapid Response Support
Our rapid response support services are available for any IT issue or question anywhere in the US via our remote support tools or onsite support network. Just submit a request via our support portal, email, or by calling our toll free support hotline and receive fast, friendly, and professional resolution from our US based service desk employees.
Onsite IT Staffing
Many of our clients require ongoing onsite assistance but don’t have the need or budget to hire a full time employee. CloudBearing offers dedicated onsite services with one of our seasoned field engineers for a phenomenal rate without the overhead.
Server and Network Management
Not all applications are ready to move to the cloud, for the ones that are left behind, CloudBearing offers monitoring, patching, and management of server and network assets for a flat fee.
Many support issues can be avoided through proactive maintenance of your staff’s personal computers. By leveraging Windows Intune, CloudBearing is able to provide monitoring, patching, software installations, remote support, anti-virus and spyware detection and removal, and the latest Microsoft operating system for a low monthly fee per PC.
Backup and Disaster Recovery Solutions
We offer cloud backup solutions as well as on premise backup and disaster recovery solutions. Contact our sales team to determine which solution is right for you.